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New Zealand: + 64 4 974 9486
India: +91 33 65555061
Zoom Web Media provides products, software and manpower Services (collectively, hereinafter referred to as "Services") subject to any customer's or buyer's (hereafter referred to as "Client") acceptance of and compliance with the Terms and Conditions (hereinafter referred to as "Terms") and the terms and conditions of the Service Level Assurance Agreement (hereafter referred to as "SLA") outlined below:
The Terms of the Agreement will commence on the date the Client enrolled for our Services and will end when terminated by either party in accordance with the Terms and SLA.
Zoom Web Media has the authority to use its identifying mark that might come in the form of Logo, Design, URL or any types of brand identity to all websites/products produced from here and it will come into force without any consent of its customers or clients.
Zoom Web Media may provide Client with one or more of the following Services depending on the service package that the Client selects: business website, business-related website pages, Search Engine Marketing, Search Engine Optimization, third party Content, storage space, Domain-based e-mail Services, website hosting, or maintenance and support Services. Unless explicitly stated otherwise, any new feature that augments or enhances the Services shall be considered to be part of the Services. Zoom reserves the right to modify, suspend or discontinue the Services (or any part thereof), based on non-cooperation, non payment, or unwanted delay from client, at any time, without notice. Client expressly agrees that Client, or any related third party, shall not hold Zoom or its suppliers liable for any losses, damages or consequences whatsoever from such modification, suspension or discontinuation of the Services.
For purposes of the Agreement, all web pages that are owned, operated or hosted by, or on behalf of, or for Zoom, are referred to herein as the Zoom Web Media Websites.
To access Zoom Services or Zoom Websites Client may be asked to provide certain registration details or other information. It is a condition of Clients use of the Services or access to the Zoom Websites that all the information Client provides will be correct, current, and complete. If Zoom believes the information that the Client has provided is not correct, current, or complete, it has the right to refuse Client access to any Zoom Websites or Services or any of its resources, and to terminate or suspend Clients account at any time.
All calls may be recorded for training and quality purposes.
Zoom will be obligated to provide Technical Support on all projects delivered, for no more than one month (30 days – inclusive of weekends and other public holidays), from the date of delivery/go live. This clause shall not cover projects not hosted with us, as we cannot support changes made by other provider/s. For any and all issues arising post the support period specified above, Zoom will be happy to offer assistance; however, all such assistance will be at cost to the customer. The cost will be determined on a case to case basis after proper requirement analysis. For reasons of understanding this clause better, the term "Technical Support" has been further defined to cover only the following line items:
For cancellation & refund policies please click here.
Zoom reserves the right to cancel any domain/hosting service active on its servers by providing the clients with a maximum notice period of seven days, prior to the date of expiry. The notice will be provided to the clients through one of the following mediums :
The clients are requested to ensure that renewal of service is done at least seven days prior to expiry, else the above clause will come into effect. Failure to comply with these terms absolves Zoom of any and all responsibility to keep the hosting service active beyond this period.
The process for transferring Domain and / or Hosting is as follows –
Client agrees to pay Zoom Web Media the service fee, for any Program or Service Client enrolls in, pursuant to the terms of the Payment Plan Client selected, including, without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable. Client expressly understands, acknowledges and hereby authorizes Zoom to automatically charge Client’s credit card or debit Client’s bank account once a month or one time as per the Program requirement.
Client will be charged as soon as they sign up over the phone. Zoom also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys’ fees.
As Zoom provides a bill-through service for sponsored listings, the company takes a significant credit risk for each and every Client. Therefore, Client is responsible to maintain an active and valid payment method on file at all times. If for any reason, Client’s payment method is not available, Zoom reserves the right to immediately and temporarily turn off the web site, pay-per-click ads, sponsored listings and ongoing or then current production, reporting, or support Services being provided to account. If the payment is not received, Zoom reserves the right to terminate the Agreement in full and retain ownership of the web site, domain name, or other Services until such time the account has been paid in full. All Term Commitment Terminations will result in an escalation of all fees owed under the Terms of the Agreement. Many clients maintain multiple forms of payment on file to prevent this from occurring.
Please note that Zoom Web Media as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Client represents, warrants and covenants that (i) Client has sufficient authority to enter into the Agreement; (ii) Client is a business, not a consumer, and that Client’s use of Zoom Web Media services is solely for lawful commercial and business purposes; (iii) Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement.
You should be aware that by submitting any kind of personal details to Zoom website, you indicate your acceptance to the terms given above and below. In case of any queries or concerns you are always free to contact Zoom team for further assistance.
Let us know what you need, we will get back to you.